Dear Springfield Symphony Patron,
Over the course of the last 10 days, we have been closely monitoring the COVID-19 (Coronavirus) both locally and nationally. The information received is constantly evolving and it’s changing minute by minute. As you well know, we are in unchartered territory not only locally, but globally.
What we have learned is that the majority of orchestras around the country have either cancelled or postponed their March concerts. Most universities have decided to conduct classes online/remotely and are extending the date for students returning back to campus if even at all this semester. This includes Drury, Evangel, College of the Ozarks, and quite possibly MSU. As you are aware, this concert specifically includes a collaboration with the student choirs.
As of late last night, Governor Parsons stated “In accordance with CDC recommendations, my administration and I strongly urge the cancellation or suspension of public gatherings of 50 individuals or more with the exception of educational institutions, daycare facilities, and business operations,” Additionally, a State of Emergency was declared by Governor Parsons and a National Emergency declared by President Trump on March 13. As you know, we do have two confirmed cases in Greene County, therefore it is very plausible that we will have several more confirmed case(s) in the weeks to come.
Due to the escalation of the coronavirus outbreak in our community and across the nation; the SSO Board, Executive Director, and Music Director along with a task force have taken the position that we must be proactive, follow the recommendations given, and protect the health of our patrons, musicians, and staff. Therefore, we are cancelling the March 28th concert to be held at Juanita K. Hammons Hall. We are exploring rescheduling The Civil War in Missouri at a later time.
SSO concerts will resume once we are confident that it is safe to hold public events. We will follow updates and guidance provided by the Centers for Disease Control and Prevention (CDC) along with our local government to make the most informed decision possible.
Patrons who have tickets for March 28th performance will have multiple options from which to choose.
- Donate your ticket. As a nonprofit arts organization, the SSO relies on the audiences we serve. By donating your single ticket(s), you are providing vital support for the music and musicians that inspire and connect our community.
- Exchange your tickets to an upcoming performance in the 2019–20 season. We are happy to exchange your single ticket(s).
- Put the value of your single ticket(s) on your account. Unsure what you’d like to exchange into? No problem—we will protect the value of your tickets for use at a later time.
For more details, please see the FAQs attached here. You can also contact SSO office at email@example.com or (417)864-6683. Please do not call the Hammons Hall Box Office. We ask that all questions/requests come to the SSO office as we are best equipped to address those.
Plans to reschedule these concerts, if possible, will be announced at a later date. We are notifying all ticket buyers of changes via email, website and phone. If you need to exchange your tickets, you may contact the SSO office at firstname.lastname@example.org or (417) 864-6683. Additionally, we will continue to update the website.
*Please note: The SSO offices will be closed starting March 16 at 4:30 pm, with an anticipated reopening on March 30. Staff will be working remotely. When inquiring with questions regarding the March 28th ticket donation or exchange process, please leave a phone message or send an email. Please allow for 3–5 business days for a response.